run.events mobile app will be your primary networking and lead retrieval tool during the event, so make sure that you set it up properly in advance. Install the app from this link, and log in with the same account that you have used previously for accepting the invitation to join the sponsor team and for logging into sponsor dashboard.
After logging into run.events mobile app, you should see the event that you are sponsoring, and when you click on it, run.events mobile app will change its appearance to match the visual identity of the event. After you click on the "sponsors" icon, you will immediately see options to scan leads, see the leads which have already been scanned by you and your colleagues, and to manage tasks - this all depends on whether you have "Lead Management" and "Task Management" roles assigned.
If you don't see the event in the mobile app, please make sure that:
- You have accepted the invitation to be a part of the sponsor team
You are logged in with the correct account and with the same credentials - the most common issue when not seeing sponsorship is being logged in with a different account. - If you are sure that both points above are correct, and you still don't have access to the sponsor team of that event, please contact your event organizer to figure out what is going on.