Vouchers are one of the key concepts in run.events. Event organizers can use vouchers to provide price discounts for specific ticket types or to reveal ticket types that would otherwise not be visible. Event organizers can use vouchers for promotions and discount codes that decrease the price by a fixed amount or a percentage. They can decide which ticket types or add-ons should be discounted with a voucher. One voucher can have both discount and hide/reveal functionality. For example, a voucher can reveal the "Speaker ticket" type and discount the Ticket Add-On "Full Day Workshop" by 50 percent. This way, speakers can obtain workshops for a discounted price.
With run.events, ticket invoices are issued automatically for every placed order. The look and feel of the invoices are customizable. The invoices will take on the logo and colors of the event and use the organizer's name and address. However, organizers can further customize the body and footer of their invoices to meet the legal requirements. Event organizers can adjust invoice numbers to match the preferred pattern, including the number and year. Invoice numbers can be configured to reset at the start of the new calendar year.
run.events uses Stripe for secure and trustworthy payment processing. All invoice payments are automatically tracked through the Stripe integration, regardless of the used payment method. If attendees use a synchronous payment method, such as credit cards with immediate fund transfers, the system marks them as 'Paid' in run.events. If attendees use asynchronous payment methods, such as different types of bank transfers, the system marks them as 'Payment in process.' Attendees can choose the 'Pay later' option if they decide not to pay immediately, which is useful when another department pays for the ticket invoices. This way, event organizers always know how much money they have, how many invoices have been paid, how many are in process, and how many are still unpaid.
There will be situations where attendees will require ticket cancellations, which may include refunds for ticket invoices. run.events enables attendees to create ticket cancellation and refund requests, enabling event organizers to review those requests, fully or partially approve them, or decline them. If the organizer has fully or partially approved a refund request, run.events will use Stripe integration to refund the money to the attendees immediately. In the process, run.events will also issue Invoice Cancellation or Invoice Correction documents, along with the revised Invoice documents. This is super convenient as it immediately completes all the paperwork for the attendee and the event organizer.