Free 30 Minutes Consultation

Have questions or need assistance? Our team is here to help you with any inquiries about the platform.

How Can We Help You?

general-inquiries
General Inquiries
QUICK RESPONSE

General Inquiries

Have questions about run.events platform features, pricing, or how we can help with your specific event needs? Our team is ready to provide the answers you need.

  • Checkmark Platform capabilities and integrations
  • Checkmark Pricing information and package options
  • Checkmark Implementation timeline questions
  • Checkmark Technical specifications and requirements
  • Checkmark Educational resources and documentation

We aim to respond to all inquiries within 24 hours during business days

event-support
Event Support & Assistance
DEDICATED SUPPORT

Event Support & Assistance

Need help with a specific event you're planning or managing on our platform? Our event success team is dedicated to ensuring your events run smoothly from setup to completion.

  • Checkmark Help with event setup and configuration
  • Checkmark Troubleshooting registration issues
  • Checkmark Assistance with attendee communications
  • Checkmark Guidance on reporting and analytics
  • Checkmark Best practices for maximizing engagement

Our event success team provides priority support for active events

partnership-inquiries
Partnership & Business Development
COLLABORATION

Partnership & Business Development

Interested in exploring partnership opportunities, integrations, or other business collaborations with run.events? We're always looking to build valuable relationships that enhance the event ecosystem.

  • Checkmark Technology integration partnerships
  • Checkmark Referral and reseller programs
  • Checkmark Co-marketing opportunities
  • Checkmark Industry collaboration initiatives
  • Checkmark Enterprise and volume arrangements

Let's explore how we can create value together in the events industry

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours during business days. For urgent matters related to active events, our event success team provides priority support through our platform's support portal.

Can I schedule a demo of run.events?

Absolutely! You can request a personalized demo through this contact form. One of our product specialists will reach out to arrange a time that works for you. We offer both quick 20-minute tours and comprehensive 45-minute demonstrations.

What information should I include in my message?

To help us assist you better, please include details about your organization, the types of events you manage, and any specific features or questions you have about run.events. The more context you provide, the more tailored our response can be.

Is there a phone number I can call for immediate assistance?

While email is our primary support channel, customers with premium support packages have access to phone support. If you're an existing customer, you can find your dedicated support number in your account dashboard under 'Support Options'.

Do you offer any resources for self-service support?

Yes! We have an extensive knowledge base, video tutorials, and documentation available in our Help Center. You can access these resources at help.run.events to find answers to common questions and step-by-step guides.