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Flexible Support Options

Choose the level that matches your needs

Expert Support Team

Real people who understand events

Scale as You Grow

Upgrade anytime as your needs change

Choose Your Perfect Support Level

From self-service to full event partnership, we've got you covered at every stage.

Standard Customer Care

Our ❤️ for All run.events Customers

INCLUDED WITH ALL PLANS
Response Time 48 Hours
  • Online ticket submission and tracking portal
  • Rapid response in case of urgency (*1)
  • Up to 10 support requests per month
  • Licensing and billing support
  • Bug reports
  • Product knowledgebase access
  • Feedback and feature ideas submission
  • Product update newsletter
  • Public roadmap with new features
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Hypercare

When You Need Us to Be a Part of Your Team

FOR MISSION-CRITICAL EVENTS
Response Time 1 Hour
  • Everything in Premium Support
  • 18 hours of product training yearly
  • Active event progress monitoring (*2)
  • Event tech consulting (*3)
  • Up to 5 screen-sharing calls per month
  • Participation in your team calls (1 call/week)
  • On-call support during critical event periods
  • Guaranteed SLA response times
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Additional Information

*1 Rapid response in case of urgency: If your issue is critical (e.g., affecting attendee check-in or registration during a live event), we prioritize your request regardless of support tier.

*2 Active event progress monitoring: Our team monitors your event's technical performance in real-time, proactively identifying and resolving potential issues before they impact your attendees.

*3 Event tech consulting: Includes advice on optimal setup, integration with other platforms, and best practices for maximizing platform features for your specific event needs.

Feature Comparison

Support Feature Standard Premium Hypercare
Response Time 48 hours 24 hours 1 hour
Support Hours Business hours Business hours Extended hours
Support Requests 10/month Unlimited Unlimited
Dedicated Account Manager — ✓ ✓
Screen-sharing Calls — 2/month 5/month
Product Training — 6 hours/year 18 hours/year
Active Event Monitoring — — ✓
Margit Jugo

Margit Jugo

run.events CEO

There's one thing run.events won't do: We will never stop caring. Your success is our success.

Nina Baras

Nina Baras

run.events CBO

Your mission is to create awesome event experiences. Our mission is to make that happen for you.

Frequently Asked Questions

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Let's discuss how our support options can help make your next event a resounding success.