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For us, you are not just a number.

Each and every event team is different, unique, and special. We love the DIYers and look in amazement at the ways they use our tech. For teams that need more support, we dedicate time and resources. And when you are feeling real pressure, our hypercare service can take care of everything.

Yes, we provide best-in-class event technology, but what is really important to all of us is the success of your event. ❤️

Standard Customer Care

Our ❤️ for All run.events Customers

  • check Online ticket submission and tracking using a self-service portal
  • check Initial response time: 48 hours, provided during business hours
  • check Rapid response in Case of Urgency (*1)
  • check Up to 10 support requests per month
  • check Licensing and billing support
  • check Bug reports
  • check run.events product knowledgebase
  • check Feedback and feature ideas
  • check Product update newsletter
  • check Public roadmap with new features
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Premium Customer Care

When You Need Dedicated Time and People

  • check Everything included in standard customer care
  • check Dedicated Account Manager
  • check 6 hours of product training yearly
  • check Unlimited number of support requests
  • check Response time: 24 hours, provided during business hours
  • check Priority service (tickets are processed with higher priority)
  • check Up to 2 screen-sharing calls per month
  • check Customer information about product updates
  • check Guidance about relevant technology changes
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Hypercare

When You Need Us to Be a Part of Your Team

  • check Everything from Premium Support
  • check 18 hours of product training yearly
  • check Active event progress monitoring (*2)
  • check Event tech consulting (*3)
  • check Up to 5 screen-sharing calls per month
  • check Participation in your team’s calls, if desired (1 call/week)
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Margit Jugo

Margit Jugo

run.events CEO

There’s one thing run.events won't do: We will never stop caring. Your success is our success.

Our Values
Nina Baras

Nina Baras

run.events CBO

Your mission is to create awesome event experiences. Our mission is to make that happen for you.

Our Values

run.events Blog

Our thoughts on event management, technology, and event communications.

Event Planning

Pioneering Continuous Innovation in Event Management

Good content is the main attraction for attendees, check the following 4 steps to building a conference content team as a helping hand!

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Nicholas Royal

Oct 15, 2024

Organizer

Whitepaper – AI in the Events Industry

AI isn’t just hype — it’s the key to unlocking measurable value in events, but only if implemented strategically.

Image of Adis Jugo

Adis Jugo

Feb 10, 2025

Event Planning

Simplifying E-Invoicing for Events: Compliance with EN16931, ZUGFeRD, and Factur-X

run.events has integrated fully compliant e-invoicing solution that align with international standards.

Image of Margit Jugo

Margit Jugo

Jan 7, 2025

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