We treat any system interruption that prevents our customers from logging in to web site or mobile app, performing event registration, selling tickets, checking in attendees, or printing and issuing badges as a case with "critical urgency". In the unlikely event of such an occurrence (which, by the way, has never happened), we will leave everything else aside and fix it immediately.

We will proactively monitor all key aspects of your event, including ticket sales, session submissions, and event configuration completion. If we notice anything odd, we will contact you immediately to analyze the cause and resolve potential issues together.

The best event tech is the one that works for you and decreases the workload for your team members! We will be your extended hand, working with you to optimize your use of run.events and get the most out of it. We will advise you on how to optimally use our marketing and event promotion features to get more registrations, which hardware is optimal for badging and attendee check-in, whether you should use self-service check-in, which type of invoice flow is best for you, how to set up automated invoicing, and many other features that run.events offers.