Customer Care · Real People · Real Support

We got this. Together.

From self-service to full event partnership — choose the support level that matches how you work.

Choose your perfect support level

From self-service to full event partnership, we've got you covered at every stage.

Standard Customer Care

Price
Included
Response time: 24 hours
Free for all run.events users
  • Standard support: answering tickets within 24 business hours
  • Solving critical tickets as soon as possible

Ultimate Customer Care

Price
€899 /month
Response time: 2 hours
For annual platform fees above €35,000
  • Standard support: answering tickets within 24 business hours
  • Dedicated account manager
  • 4x Q&A screen-sharing calls per month
  • Priority support: answering tickets within 2 business hours
  • Solving first-tier tickets within 48 business hours
  • Solving critical tickets as soon as possible
  • 4 hours of services included monthly
  • 25% discount on hourly rates for additional services

What our customers say

“

Everything from ticketing and badge scanning to real-time schedule updates flows through one platform, so my team can focus on creating an amazing experience.

“

run.events as a scalable and flexible software platform allows organizers to get a force multiplier effect on our events.

“

With run.events, we can easily manage our speakers, sponsors, and attendees, customize registration pages, and communicate seamlessly using the app.

“

Working with run.events on the registration process was consistently professional and efficient. Clear structures, reliable execution and a collaborative approach at eye level made a real difference.

“

Managing content can be difficult and requires many different activities such as a call for content, content selection, agenda building, and speaker communications. With run.events, it has never been easier to manage all of these.

“

run.events makes speaker and agenda management so much easier with the simple drag and drop interface

“

We used the platform for running an entire event in Miami and we look forward to using it again

“

With the all-around service from run.events and Eventelligence, my team and I could fully focus on the presentations and our guests which made the whole event super valuable for us.

Frequently Asked Questions

AI-Powered · EU Sovereign · GDPR Compliant

Ready to choose your plan?

Talk to our team. We'll help you find the right package for your event goals and attendee volume.

Contact us