Choose the level that matches your needs
Real people who understand events
Upgrade anytime as your needs change
From self-service to full event partnership, we've got you covered at every stage.
Our ❤️ for All run.events Customers
When You Need Dedicated Time and People
When You Need Us to Be a Part of Your Team
*1 Rapid response in case of urgency: If your issue is critical (e.g., affecting attendee check-in or registration during a live event), we prioritize your request regardless of support tier.
*2 Active event progress monitoring: Our team monitors your event's technical performance in real-time, proactively identifying and resolving potential issues before they impact your attendees.
*3 Event tech consulting: Includes advice on optimal setup, integration with other platforms, and best practices for maximizing platform features for your specific event needs.
Support Feature | Standard | Premium | Hypercare |
---|---|---|---|
Response Time | 48 hours | 24 hours | 1 hour |
Support Hours | Business hours | Business hours | Extended hours |
Support Requests | 10/month | Unlimited | Unlimited |
Dedicated Account Manager | — | ✓ | ✓ |
Screen-sharing Calls | — | 2/month | 5/month |
Product Training | — | 6 hours/year | 18 hours/year |
Active Event Monitoring | — | — | ✓ |
run.events CEO
There's one thing run.events won't do: We will never stop caring. Your success is our success.
run.events CBO
Your mission is to create awesome event experiences. Our mission is to make that happen for you.
Let's discuss how our support options can help make your next event a resounding success.
Our thoughts on event management, technology, and event communications.