Customer Care · Real People · Real Support

We got this. Together.

From self-service to full event partnership — choose the support level that matches how you work.

Choose your perfect support level

From self-service to full event partnership, we've got you covered at every stage.

Standard Customer Care

Price
Included
Response time: 24 hours
Free for all run.events users
  • Standard support: answering tickets within 24 business hours
  • Solving critical tickets as soon as possible

Ultimate Customer Care

Price
€899 /month
Response time: 2 hours
For annual platform fees above €35,000
  • Standard support: answering tickets within 24 business hours
  • Dedicated account manager
  • 4x Q&A screen-sharing calls per month
  • Priority support: answering tickets within 2 business hours
  • Solving first-tier tickets within 48 business hours
  • Solving critical tickets as soon as possible
  • 4 hours of services included monthly
  • 25% discount on hourly rates for additional services

What our customers say

Everything from ticketing and badge scanning to real-time schedule updates flows through one platform, so my team can focus on creating an amazing experience.

run.events as a scalable and flexible software platform allows organizers to get a force multiplier effect on our events.

With run.events, we can easily manage our speakers, sponsors, and attendees, customize registration pages, and communicate seamlessly using the app.

Working with run.events on the registration process was consistently professional and efficient. Clear structures, reliable execution and a collaborative approach at eye level made a real difference.

Managing content can be difficult and requires many different activities such as a call for content, content selection, agenda building, and speaker communications. With run.events, it has never been easier to manage all of these.

run.events makes speaker and agenda management so much easier with the simple drag and drop interface

We used the platform for running an entire event in Miami and we look forward to using it again

With the all-around service from run.events and Eventelligence, my team and I could fully focus on the presentations and our guests which made the whole event super valuable for us.

AI-Powered · EU Sovereign · GDPR Compliant

Ready to choose your plan?

Talk to our team. We'll help you find the right package for your event goals and attendee volume.

Contact us

Frequently Asked Questions