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Ticketing · Finances · Communications

Attendee
Management

Everything about the people attending your event. From first ticket to final invoice. The operational core from which every other run.events product draws attendee data.

TicketingRegistrationPaymentsTax & E-InvoicingSurveysAI Email Designer
16
Custom field types
per registration form
4
Tax schemes
VAT, GST, Sales Tax, Local
10+
Bank formats
AI auto-reconciliation
16
Survey question types
with real-time analytics
GDPR-Native
ZUGFeRD / Factur-X
EU-Hosted
Stripe + Bank Transfer
Complete Lifecycle

From first ticket to final invoice

Attendee Management covers the full lifecycle: selling tickets, collecting registrations, processing payments, managing invoicing, and communicating with every attendee.

Unlimited types

Ticketing

Unlimited ticket types, add-ons, options, and 16-field custom registration forms. Time-based pricing, quantity discounts, and global tax compliance.

Self-service portal

Registration

Self-service attendee portal with branded forms, cancellations, transfers, group registration, and a 360-degree event hub with digital tickets.

EU e-invoicing

Finances

Direct or order-invoice flows, European e-invoicing (ZUGFeRD, Factur-X), refunds and credit notes, and AI-powered bank statement reconciliation.

AI-powered

Communications

AI-powered email designer, advanced surveys with 16 question types, multilingual FAQs, and centralised chat moderation across every channel.

Ticketing

Unlimited ticket types, add-ons, and options

Create unlimited ticket types per event with attendee role assignment, pricing models, validity periods, quantity limits, and visibility controls. Add flexible add-ons and options: workshops, meal packages, merchandise, dietary preferences, or t-shirt sizes.

16 custom field types

Text, numeric, date/time, country and language selectors, single/multi choice, chip selections, rating scales, file and image uploads

Advanced time-based pricing

Unlimited price ranges (Early Bird, Regular, Late) with date-based switching, primary/secondary currencies, and configurable quantity discounts

Enterprise tax compliance

Four tax schemes (VAT, GST, Sales Tax, Local Tax), automatic EU VAT reverse charge, and B2B/B2C distinction per ticket type

Multiple payment methods

Stripe (credit/debit, Apple Pay, Google Pay), manual bank transfer, and regional providers simultaneously with multi-currency support

Legal agreements & GDPR consent

Upload and version Terms of Service, Data Privacy statements, and custom legal documents with complete audit trails

Ticket Types
6 active

Super Early Bird

Sold out

EUR 299

Early Bird

Active

EUR 399

Regular

Scheduled

EUR 499

Late Registration

Scheduled

EUR 599

VIP Pass

Active

EUR 1,299

Student

Active

EUR 149

Conference attendees engaged during a session, wearing event badges
Registration Experience

Self-service attendee portal. Branded, compliant, complete.

Professional branded registration forms with event logos, custom colours, and responsive design. Integrated directly with on-site check-in systems. Attendees manage their own tickets, transfers, and group assignments from a comprehensive event hub.

Self-service cancellations & refunds

Attendees handle cancellations, refund requests, ticket transfers, reassignments, and group registration with late assignment

360-degree event hub

Agenda, sessions, sponsors, networking, personal schedule, digital tickets, and hybrid participation, all accessible in one place

Attendee profiles & analytics

Comprehensive profiles with engagement statistics and complete movement history: session attendance, booth visits, surveys, badge issuance

Five analytics dashboards

Registrations, attendees, customers, add-ons, and options with rich charts, geographic distribution, segmentation, and trend analysis

Finances

European e-invoicing and AI bank reconciliation

Flexible invoice flows, real-time payment tracking, and automated reconciliation. Built for EU compliance and global workflows.

Flexible invoice flows

Direct invoicing (European standard) or order-invoice flow (common in US markets), with pro-forma invoice support for enterprise workflows.

ZUGFeRD & Factur-X

European e-invoice standards with embedded machine-readable data, digital signatures, verification QR codes, and complete audit trails.

Refunds & credit notes

Comprehensive refund and adjustment management with automatic credit note generation, approval workflows, and complete financial audit trails.

Real-time payment tracking

Live dashboards showing payment states, history per order, overdue invoices, and refund processing across every event and currency.

AI bank reconciliation

Import MT940, CSV, XML, TXT and 10+ other formats. AI automatically matches payments to orders with confidence scoring.

Attendee invoice dashboard

Attendees view, pay, and download all invoices, orders, credit notes, and billing corrections. Professional VAT invoicing for companies and individuals.

Describe your email

"Send a branded reminder to all VIP ticket holders about the welcome reception on day one."

AI generates
Communications

AI Email Designer, surveys, FAQs, and chat moderation

Create branded HTML emails by describing what you want, then refine through natural conversation. Build advanced surveys with 16 question types, manage multilingual FAQs, and moderate chats from one unified communications layer.

AI-powered Email Designer

Conversational AI, visual drag-and-drop editor, and custom HTML/CSS with a two-tier template library at event and organiser level

Surveys with 16 question types

Text, numeric, date, choice, ratings, file uploads. Distributed via push or Smart Hub with real-time analytics and Excel export

Multilingual FAQs

Create FAQ sections per audience (attendees, speakers, sponsors) with full translations, images, attachments, and embeddable widgets

Centralised chat moderation

Monitor flagged messages, manage public/private groups, export logs, and maintain audit trails across every chat channel

Complete audit trails, end-to-end

Every ticket, every badge, every financial document. Searchable, filterable, and tracked from purchase to post-event.

Comprehensive ticket management

Full-text search with filtering by status, type, customer, country, voucher, date range, payment, assignment, badge status, and custom fields

Badge issuance tracking

Complete lifecycle: issuance status, badge numbers, operator identification, printing locations, and full history per ticket

Badge invalidation

Track replacements with reason codes, issue new badges, and maintain complete audit trails for compliance and security

Financial documents

Invoices, credit notes, cancellation documents, refund documentation, and fiscalization receipts with QR codes from ticket records

Platform-Native

The operational core of your platform

Every other run.events product draws from the same attendee data layer. One identity, one source of truth, zero fragmentation. Mobile App, Marketing, Events CRM, Check-In & Badging, Matchmaking, Smart Hub.

Persistent attendee identity

Attendees carry a single identity across events and products. No separate logins, no duplicated profiles.

Shared data layer

Registration, ticketing, payments, and analytics flow natively to every other product. No integrations, no sync jobs.

GDPR-native architecture

European sovereign infrastructure with EU data residency, consent management, and cross-jurisdictional compliance built in.

Scales with you

From intimate board meetings to 50,000-attendee conferences. The same workflows, the same data, the same platform.

Attendee
Management
Mobile App
Marketing
Events CRM
Smart Hub
Matchmaking
Check-In
PDF Brochure

Download the complete
Attendee Management brochure

Get the full overview in a beautifully designed PDF. Perfect for sharing with your team, stakeholders, or sponsors.

No email required Instant download Share with your team
Attendee Management
PDF Brochure

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Available on all run.events plans